APA Style

Services Marketing Concepts, Strategies, Cases, 4th Edition by K. Douglas Hoffman, John E.G. Bateson (z-lib.org). (2008). : .

Chicago Style

Services Marketing Concepts, Strategies, Cases, 4th Edition by K. Douglas Hoffman, John E.G. Bateson (z-lib.org). 4th. : , 2008. Text.

MLA Style

Services Marketing Concepts, Strategies, Cases, 4th Edition by K. Douglas Hoffman, John E.G. Bateson (z-lib.org). 4th. : , 2008. Text.

Turabian Style

Services Marketing Concepts, Strategies, Cases, 4th Edition by K. Douglas Hoffman, John E.G. Bateson (z-lib.org). : , 2008. Print.